GreenLeaf Children's Hospital in Chennai runs a 110-bed paediatric facility with 42 visiting consultants — pediatricians, paediatric surgeons, anesthetists, and neonatologists. Their accounts team was averaging 18 active billing disputes per month, mostly over visit counts, rate-card interpretation, and procedure coding.
ConsultPro's 2-way approval workflow forces the same numbers to be visible to the hospital and the consultant before billing is finalized. Visit logs are linked to OPD systems, procedure codes pull from a shared catalog, and any variance triggers a structured review before payment. Disputes dropped from 18 a month to fewer than 3.
The unexpected win was relationship quality. The hospital ran an anonymous consultant NPS survey before and after ConsultPro — the score jumped from 24 to 86. Consultants reported feeling 'finally treated like partners' once the data was transparent on both sides.