PathLab Diagnostics is a 14-center diagnostic chain across Gujarat, processing roughly 38,000 tests a month. An internal audit had found that more than ₹2 Cr in referral commissions over the previous year had gone unallocated — either because the referring doctor wasn't captured at booking, or because corrections weren't applied to amended reports.
ConsultPro made referring-doctor capture mandatory at booking, with searchable physician records and last-used quick-pick for high-volume referrers. Amendments propagate to commission calculations automatically, and the monthly leakage report flags any test missing a tag. In the first 12 months on ConsultPro, ₹2.4 Cr in previously-missed referral payouts were correctly allocated.
The internal audit cycle was the second win. Before ConsultPro, the audit team needed three weeks to cross-check referral data across 14 branches. With ConsultPro's built-in audit trail and tenant-wide reporting, the same audit now takes one working day.