Quick Path Diagnostics in Jaipur built its reputation on speed — but its growth had stalled because it took the front desk too long to communicate sample collection, report readiness, and commission updates to its 80-strong panel of referring doctors. Most referrers were checking on samples by phone, which clogged the line for new bookings.
ConsultPro's WhatsApp-first notification stack pushes events to referring doctors within 60 seconds: 'sample collected', 'report ready', 'commission credited', and quarterly TDS summaries. Phone enquiries to the front desk dropped by 80%, freeing the team to onboard more bookings — and daily test volume doubled within four months without adding a single staff member.
Beyond the operational lift, the referring-doctor relationship deepened. Doctors who had drifted toward larger national chains for their 'app-like' experience returned to Quick Path because they could now see exactly where every sample stood without picking up a phone — and felt closer to the lab than they did to brands ten times its size.